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Phone Channels

Give your Digital Worker a phone number so customers can call and speak with them directly.
Agntic currently provides Australian local numbers only. International numbers are on the roadmap.

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Adding a Phone Number

1

Switch to Form Mode

Open your Digital Worker’s profile. In the top-right corner, click the Form button to enter configuration mode.
2

Go to Channels Tab

Click the Channels tab in the navigation bar.
3

Enable Phone

In the “Where They Connect” section, find the Phone card and click to enable it.
4

Number Provisioned

An Australian local number is assigned instantly. Your Digital Worker is now ready to receive calls.
Channels tab showing the Where They Connect section with Website Chat available, Phone active with a provisioned Australian number, Monthly Cost Included, and Remove Phone Channel button

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How Phone Numbers Work

When you enable a phone channel, Agntic automatically provisions an Australian local number for your Digital Worker. What this means:
  • You cannot select a specific number or area code
  • You cannot port an existing number to Agntic
  • The assigned number is randomly allocated from available Australian local numbers
Save your assigned number somewhere safe. If you need to share it with customers or add it to your website, copy it from the Channels tab.

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Connecting Your Business Line

Your customers likely call your existing business number, not the new Agntic number. To route those calls to your Digital Worker, set up call forwarding with your phone carrier. How it works: 
Customer dials your business number
        ↓
Your carrier forwards the call
        ↓
Agntic number rings
        ↓
Digital Worker answers
To set up call forwarding:
  1. Contact your phone carrier or log into their portal
  2. Set up call forwarding to your Digital Worker’s Agntic number
  3. Test by calling your business number and confirming your Digital Worker answers
Call forwarding is configured with your existing phone provider, not within Agntic. Each carrier has different steps. Search “[your carrier] call forwarding setup” or contact their support.

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Call Handling

When a call comes in:
  1. Phone rings → Digital Worker answers immediately
  2. Worker speaks greeting
  3. Conversation proceeds naturally
  4. Worker handles request or takes message
  5. Call ends
Test your number by calling it yourself before sharing with customers or setting up call forwarding.

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Managing Your Phone Number

From the Channels tab you can:
  • Remove number: Disconnects the number from this Digital Worker. The number is released immediately.
Removing a phone number while Call Transfer is enabled will automatically disable Call Transfer. Your routing rules are preserved and can be re-enabled after adding a new number.
Call logs and number transfer between workers are on the roadmap. For now, if you need to move a number to a different worker, remove it here and add a new number to the destination worker.

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Keeping Your Number

Your phone number is tied to your account status. If your account becomes inactive, your number is released and cannot be recovered.
For Individual accounts (DIRECT):
  • Keep your minute balance above zero
  • If your balance runs out and you don’t top up during the grace period, your phone channel is released
  • When you re-enable, you will receive a different number
For Agency accounts (RESELLER/MANAGED):
  • Ensure your account remains active with your agency
  • If your agency suspends or removes your account, your channels are released
  • Re-activation may assign a different number
Why this matters:
  • If you’ve shared your Agntic number with customers or set up call forwarding, a number change means updating everything
  • Agntic cannot guarantee you’ll receive the same number after release
Set up billing alerts or auto-reload to avoid accidental number loss. A few minutes of buffer balance protects your phone channel.

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Call Transfer

With a phone channel, you can enable Call Transfer to let your Digital Worker transfer callers to human team members based on the conversation. Learn more about Call Transfer →