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Email Channel

Your Digital Worker can send automated emails during calls and after conversations end. The Email Channel gives it a dedicated sending address, a professional identity for every email it sends on your behalf.
Email channels are outbound only. Your Digital Worker sends emails; it does not receive or read incoming messages. To configure what emails are sent and when, see Smart Email and Activity Reports.

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What the Email Channel Does

When you add an Email Channel, your Digital Worker gets a unique address (e.g., kristian.a2f9d@workforce.agntic.ai). This address appears as the sender on:
  • Smart Email notifications sent during a call when a trigger is met
  • Activity Reports sent automatically after each call ends
Without an active Email Channel, neither tool can send emails.

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Email Tools: At a Glance

Smart EmailActivity Reports
WhenDuring callAfter call
TriggerCondition you defineEvery call
Best forReal-time alertsCall records
Both are sent from your Digital Worker’s email address to up to 3 recipients you configure.

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Adding an Email Channel

1

Switch to Form Mode

Open your Digital Worker’s profile. In the top-right corner, click the Form button to enter configuration mode.
2

Go to Channels Tab

Click the Channels tab in the navigation bar.
3

Enable Email

In the “Where They Connect” section, find the Email card and click to enable it.
4

Address Provisioned

A unique email address is generated instantly (e.g., sales-assistant.abc12@workforce.agntic.ai).
Channels tab showing Email active with the worker's email address and Remove Email Channel button

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Email Address Format

Each Digital Worker receives a unique email address: 
{worker-name}.{id}@workforce.agntic.ai
Examples:
  • Worker “Kristian” → kristian.a2f9d@workforce.agntic.ai
  • Worker “Sales Assistant” → sales-assistant.abc12@workforce.agntic.ai
Each address is permanent for the life of the channel.
Do not publish this address on contact pages or forms. Your Digital Worker cannot read incoming email. Messages sent to this address will not receive a reply.

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Channel Status

StatusMeaning
ActiveSending enabled
Grace PeriodPayment pending (7 days to restore)
ReleasedEmail deactivated

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Managing Email Channels

  • Copy address: Share with your team so they recognise emails from this worker
  • Remove channel: Disconnects the sending address
Removing an email channel disables Smart Email and Activity Reports. Both tools require an active email channel to send.

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Billing

Email channels have a monthly cost deducted from your minute balance:
PlanMonthly Cost
Trial10 minutes
Premium5 minutes
  • Billing occurs monthly from activation date
  • If balance is insufficient, channel enters Grace Period
  • Restore within 7 days to keep your email address

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Next Steps

With your email channel active, configure your sending tools:

Smart Email

Send alerts during a call when a trigger is met

Activity Reports

Receive a summary after every call ends