System Warnings This page covers common warnings and errors you may encounter while managing your AI Workforce, and exactly what to do about each one.
Recruitment Pipeline Warnings Digital Worker Stuck in PENDING If your Digital Worker has been in PENDING status for more than 5 minutes, the hiring pipeline may have stalled.
Steps to resolve:
Refresh the dashboard
Check your internet connection
If the status hasn’t moved after 10 minutes, contact us with the worker’s name and the time the hire was submitted
Digital Worker Shows Error The onboarding pipeline encountered an error. This is uncommon but can happen due to:
A network interruption during the Tenma recruitment interview
A temporary issue in the Agntic processing pipeline
Steps to resolve:
Note the error message displayed on the worker’s profile
Start a new recruitment with Tenma
If the new hire also fails, contact support and include the error message
Banner: “Your Team Members Are Paused” This is an account-level issue, not a worker status. Your workers are still Active, but channels are suspended due to billing.
Common causes:
Trial period expired
Payment method failed
Subscription cancelled
Steps to resolve:
Go to Billing in your dashboard
Update your payment method or resubscribe
Channels will automatically resume once payment is confirmed
Work Channel Warnings Call Transfer Disabled After Phone Number Removed If you remove a Digital Worker’s phone number while Call Transfer is active:
Call Transfer is automatically disabled
Your routing rules are preserved , not deleted
To restore: Add a new phone number to the worker and re-enable Call Transfer. Your saved routing rules will still be there.Email Channel in Grace Period If your minute balance is insufficient to renew an Email Channel, it enters a 7-day Grace Period .
If the Grace Period expires without restoration, the email address is permanently released and cannot be recovered.
Steps to resolve:
Top up your minute balance via Billing → Payment Methods
Go to the worker’s Work Channels tab
Click Restore Channel before the 7-day window closes
Call Transfer Number Failing Validation Transfer destination phone numbers must use E.164 format : a + sign followed by the country code and full number.
Country Correct Format Common Mistake Australia +613966042370396604237US / Canada +1415555123414155551234UK +44207123456702071234567
Fix: Update the routing rule destination to include the + prefix and full country code.Activity Report Warnings Not Receiving Activity Reports Check What to Look For Activity Reports toggle Must be enabled on the worker’s Tools tab Email Channel status Must be Active ; Grace Period channels cannot send reports Recipient addresses Verify for typos Spam / junk folder Reports may be filtered by some email clients
Smart Email Not Firing Check What to Look For Trigger description Must be specific and unambiguous Email Channel Must be Active Recipient list At least one address must be configured Trigger phrase Test by saying the exact trigger phrase during a call
If the trigger is too vague (e.g., “when appropriate”), the Digital Worker may not recognise when to fire it. Rewrite the trigger with concrete conditions.
Billing Warnings Usage Alert Triggered You’ve reached a usage threshold configured in Billing → Alerts .
What to do: Review usage in the Usage Dashboard . If nearing your budget, consider pausing lower-priority Digital Workers until the next billing cycle.Payment Failed If a payment fails, your account may enter a restricted state.
Steps to resolve:
Go to Billing → Payment Methods
Update or replace the payment method
Retry the failed invoice
Work Channels will be preserved during a brief grace period. Contact us if you need an extension.
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