Digital Worker Status
Every Digital Worker moves through a pipeline from hire to live. Here’s a quick reference for each status.| Status | Meaning | What To Do |
|---|---|---|
| Pending | Hire submitted, queued for onboarding | Wait (typically under 1 minute) |
| Processing | Voice and knowledge being built | Wait (typically 2–5 minutes) |
| Active | Onboarding complete, ready to take calls | Add a channel if you haven’t already |
| Error | Problem during onboarding | Check the error message, start a new recruitment |
The dashboard status badge doesn’t always refresh automatically. If a worker appears stuck, do a manual page refresh to fetch the latest status.
Why Isn’t My Worker Taking Calls?
Even when your worker shows Active, calls won’t connect unless:- A channel is connected (phone or email)
- The channel itself is Active (not Provisioning or Suspended)
- Your account is in good standing (no billing issues)
Related
- Recruitment Lifecycle: Full pipeline diagram, detailed status definitions, and troubleshooting
- Troubleshooting